Warrior of Reciprocity
There are many business models based on a frictionless experience for the customer–rideshare apps, food delivery, etc. In this episode, I reverse the thinking. How about as businesses we concentrate on attracting frictionless customers? Those that are the easiest to work with. Those that make every day a pleasant working experience for you and your entire company. What makes a frictionless customer? Alignment. Listen in and you’ll find out how.